If you have any questions about our products and services, you may find the answer below, in our FAQs.
My alarm requires a reset, what do I do?
Your alarm system can normally be reset simply over the phone, just call our office (during office hours) or our 24/7 on call engineer and they will assist you to reset your alarm.
What happens when my alarm is activated?
The alarm will ring until reset and depending on the type of response service you have selected when purchasing your alarm, the following happens.
Keyholder Response – if your alarm is activated, we receive an alarm alert signal from your system, we then alert you and/or your nominated key holders.M&E Alarms Police Response – if your alarm is activated we receive an alarm alert signal from your system, we then respond to your emergency by contacting you, your nominated keyholders and, if necessary, the Police.
When will the police be called if I have an alarm activation?
If you have a connected system and we receive a confirmed alarm the police and your key holders will be contacted. A confirmed intruder signal means we have received two sequential signals from different alarm sensors e.g. from a door sensor and then a movement detector.
What happens if there is a power failure?
A well maintained alarm system will revert to it’s standby battery and maintain the integrity of the system until power is restored. The battery will then recharge itself after power has been restored.
Will changing my telephone provider affect my alarm system?
Changing your telephone provider shouldn’t effect M&E alarm systems, but if you are considering a change call us and we can access your individual situation.
Can I add additional devices and services to my current system?
Of course, your peace of mind is essential to us. You can see what other services we offer below.
What services other than alarms do you offer?
M&E offer CCTV systems, fire alarms, emergency lights and access systems including; single door systems, multi-door systems, gates and barriers.
Is a smoke detector the same as a carbon monoxide detector?
Smoke detectors detect the smoke generated by flaming or smouldering fires, whereas CO detectors detect and warn people about dangerous CO buildup caused, for example, by a malfunctioning fuel-burning device.
How often will I receive a maintenance visit for my alarm system?
Audible / Key-holder Only – 1 per year
Police Response systems – 2 per year
How long does a routine inspection take?
Routine inspections vary widely depending on your system however domestic visits can usually take up to an hour.
What should I do if I am moving property?
Make sure all outstanding bills are paid and contact us to discuss further options.
What certification do you have?
If you would like to arrange a call back or a free survey, please